Created by: PrintHolo Print On Demand App
Modified on: Tue, 5 Jan, 2021 at 4:09 PM
- We typically do not accept returns due to user error such as an undeliverable address, incorrect selection of sizes, designs, colors, etc.
- Please keep in mind that there will be around 3% – 5% packages will get shipments problems such as broken during shipment, wrong items sent, lost by the post office.
- In case of issues listed above, please kindly send pictures of the item showing the damage and label of the item along with a clear description of the problem and contact our customer support teams with full evidence, we will strive the best to make it right. As soon as evidence verified by us, Reshipment can be arranged within 24 hours.
- Any claims for after-sale issues such as misprinted/damaged/defective items must be submitted within 30 days after the product is received. We won’t offer an exchange for orders delivery for over 1 month. In exchange, you don’t need to return the item for us.
- Our return policy is based on the philosophy that we would only process returns on issues that is because of us, and the return amount is only measured by the number of fees that we received. Basically, we will replace an item if there’s an issue with it if the issue is because of us. In such cases, replacing the item or refunding the exact amount of the fulfillment cost for that order is the only resolution we would act. According to our Limitation of Liability terms, We would not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the Service.
- PLEASE BE AWARE:
We may not be able to avoid a little COLOR and SIZE DIFFERENTIATION caused when printing, making our product. For example, colors may look brighter or darker than when comparing with the artwork file. Shirts may be 1-2 inches shorter/longer or wider/smaller than the announced size chart.
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